Kenya Airways has been honored for its exceptional digital platforms, receiving recognition for both its revamped website and award-winning mobile app. These tools were lauded for their user-friendly design, ensuring passengers can easily access essential information and services.
The newly updated website offers a price histogram, allowing customers to make informed booking choices, along with travel inspiration, a trip planner to simplify destination selection, and a mobile-optimized interface. These features are designed to provide a seamless and efficient online experience.
The airline’s mobile app was also celebrated for its simplicity and integrated features, streamlining everything from booking tickets to in-flight services. The app ensures a personalized and smooth journey for passengers, enhancing their overall travel experience.
Kenya Airways CEO Allan Kilavuka expressed pride in the recognition, stating that these awards reflect the airline’s commitment to using technology to improve customer service. He emphasized that digital innovation plays a vital role in making the airline’s offerings more accessible and efficient for travelers.
